Job Posting OPEN
Membership Team Member - Ascension St. Vincent YMCA
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This position supports the work of the Y,
a leading nonprofit, charitable organization committed to strengthening
community through youth development, healthy living and social responsibility.
The Membership Team Member maintains a supportive, positive atmosphere that
welcomes and respects all individuals. The Member Team Member responds to
member and guest needs and promotes memberships and programs.
Multiple shifts available:
- 3:00 p.m. to 9:00 p.m.
- weekends and holiday hours required
ESSENTIAL
FUNCTIONS:
- Adhere to
policies related to boundaries with youth.
- Complete
required abuse risk management training.
- Report
suspicious or inappropriate behaviors and policy violations.
- Follow
mandated abuse reporting requirements.
- Adhere to job
specific abuse risk management responsibilities.
- Ensure
check-in procedures are followed.
- Providing
excellent customer service
- Membership
and program enrollment
- Answering
phone and assisting members with questions and concerns
- Performing
various clerical duties
- Handle
and resolve membership concerns and inform supervisors of unusual situations or
unresolved issues.
- Building
relationships with members as well as help members connect with one
another.
- Provides
excellent service to members, guests, and program participants in the Y
and on the phone, contributing to member retention.
- Help
maintain cleanliness and organization of the lobby area.
- Applies all
YMCA policies dealing with member services.
**This position requires a minimum of two weekday
shifts per week and a minimum two weekend shifts per month. Early morning
openings, evenings, and weekend shifts may be included.
QUALIFICATIONS:
●
CPR/AED, First
Aid, Oxygen and Blood Borne Pathogen training required within 60 days of
employment.
● Child Abuse Prevention training required
on/before first day of work.
●
Excellent
interpersonal and problem solving skills.
●
Ability to relate
effectively to diverse groups of people from all social and economic segments
of the community
●
Previous customer
service or other related experience.
●
Basic knowledge
of computers.
WORK
ENVIRONMENT & PHYSICAL DEMANDS:
●
The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
●
The employee must
occasionally lift and/or move up to 10 pounds.
●
Specific vision
abilities required by this job include close vision, distance vision, and the
ability to adjust.
●
The noise level
in the work environment is usually moderate.